Client Strategy & Success Manager

This role exists to retain, grow, and systemize client relationships.

You are not a support agent.

You are not a cheerleader.

You are accountable for client outcomes, renewals, upsells, and long-term value.

If you cannot challenge clients, manage expectations, or convert strategy into execution, do not apply.

• Own a portfolio of active clients end-to-end
• Act as the single point of contact post-onboarding
• Lead regular client check-ins, reviews, and planning calls
• Control scope, timelines, and expectations without escalation
• Identify risks early and prevent churn

• Understand each client's business model, goals, and constraints
• Translate business goals into clear execution plans for internal teams
• Ensure delivered work aligns with commercial obj...