Client Success Agent

As a Client Success Agent, you will be the first point of contact for inbound support and client onboarding assistance. Based in a Pacific-aligned timezone, youll provide coverage for North American and global clients, helping troubleshoot platform issues, assist with marketplace integrations, and deliver an exceptional client onboarding experience.

Youll work closely with the Senior Client Success Agent Team Leader and other members of the CS team to provide fast, empathetic, and solution-oriented responses to client needs. This is a high-impact, client-facing role perfect for someone detail-oriented and passionate about solving problems.

Key Responsibilities

Support & Troubleshooting

• Monitor and respond to inbound support tickets through Intercom and email
• Assist clients with marketplace integration issues (e.g., Amazon token permissions)
• Troubleshoot data sync, platform display, or configuration concerns
• Escalat...