Client Success Associate

About Aramya

Our vision is to build some of the world's most loved fashion and lifestyle brands and enable people to express themselves.

With a fast-moving team driven by creativity, technology, and customer obsession, we're building a movement that celebrates every woman's unique journey.

We're well funded, with $12M raised from marquee investors like Accel, Z47, and industry veterans.

Our first brand, Aramya, launched in 2024, achieved 40 Cr in revenue in its very first year, powered by a proprietary supply chain, in-house manufacturing, and data-led design. Today, we're operating at a 200 Cr ARR and scaling fast.

As we expand across India, launch new stores, and roll out fresh collections weekly, we're reimagining what modern ethnic wear can look and feel like inclusive, comfortable, stylish, and accessible.

Join us on this journey of building a house of lifestyle brands.

About the Role

We’re looking for a passionate and proactive Customer Support Agent to help us deliver exceptional customer experiences especially in Chat Process.

Roles and Responsibilities

• Respond promptly and accurately to customer queries via chats and calls, and reach out to customers proactively wherever required.
• Gather valuable customer feedback and insights through calls and share notes with Product, Sales, and Marketing teams to drive continuous improvement and innovation.
• Update internal databases with information related to technical issues and productive discussions with customers, ensuring a seamless support experience.
• Monitor customer complaints on social media platforms and promptly reach out to provide resolutions, demonstrating empathy and understanding.
• Coordinate with Delivery Partners to ensure the timely dispatch and delivery of products, proactively addressing any logistical challenges that may arise.
• Connecting with the reporting manager or highlighting cases for faster resolution or escalated or long pending issues.
• Adhering to all the set SOPs and executing all assigned tasks diligently to ensure 100% customer delight.
• Work with a 6-day working schedule, week-offs on a roster basis

Key Qualifications and Skills

• 6 months - 3 years of experience in a Customer Service role.
• Strong interpersonal and communication skills, English & Hindi are mandatory (additional languages are a plus)
• Proficiency with Freshchat / Freshdesk, Google Sheets & internal tools.
• Ability to handle both chat and voice support.
• Ability to convert customer dissatisfaction into positive experience.
• Basic problem-solving skills and ownership mindset.
• Proficiency at suggestive selling and converting negative customer experiences to positive ones.