Client Success Executive - Enterprise

Join us as an Client Success Executive (CSE), where you'll play a crucial role in driving value and fostering long-term partnerships with our Enterprise-level customers. As a CSE, you'll be at the forefront of the post-sale lifecycle, dedicated to ensuring the success of our customers' investments, aligning with their business objectives, and facilitating organizational growth.

Your primary focus will be on nurturing relationships with key stakeholders, serving as a trusted advisor to our customers, and deeply understanding their unique business needs. By leveraging your expertise and insights, you'll guide our clients towards achieving their KPIs, driving retention, renewal, and growth across your portfolio.

At Meltwater, we believe in personal and professional growth, and as an Enterprise Client Success Executive, you'll have access to a supportive ecosystem that promotes mentorship, skill development, and inclusive leadership.

Join our team of experienced professionals and accomplished leaders as we embark on a journey of continued success and client satisfaction.

• Collaborate closely with internal teams to align account activities with each customer's unique business case and strategic objectives.
• Co-develop and execute on agreed customer plans, adhering to mutually agreed timelines with the customer.
• Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio, ensuring ongoing alignment and value delivery.
• Proactively inform and guide customers on new features and releases to enhance their experience and maximize value.
• Monitor adoption and utilization trends, offering tailored recommendations based on each customer's evolving business needs.
• Identify potential renewal risks and retention challenges, collaborating closely with internal teams to secure successful renewals.
• Identify opportunities for upselling and expansion, enabling account and portfolio-level growth.
• Conduct regular, insightful customer business reviews to foster transparency, alignment, and mutual success.
• Act as the primary advocate for customers, channeling their feedback and insights to drive continuous improvement across all areas, including product development and service delivery.

• Currently based in Australia with full working rights.
• A career with at least 7-10 years experience across roles such as Customer Success, Account Management, Business Development, Sales or other client-facing positions.
• Exhibit industry-specific knowledge in areas such as media monitoring/intelligence, SaaS, PR, or Marketing - either directly or via a representative agency in these disciplines.
• A working understanding of Artificial Intelligence (AI) in business applications would be an asset.
• Experience managing revenue retention and growth goals.
• Have worked with customers from solution end users up to C level executives and can multi thread organisational contacts.
• Demonstrated proficiency in effectively managing complex, multi divisional, and multi geographical client portfolios.
• Ability to think strategically, exhibit critical thinking and problem solving; working ahead for risk identification/mitigation and workflow prioritisation.
• A talent for strong collaboration with cross functional teams, including Sales, Product, Marketing, Support and Services, driving collective success.
• Thrive in fast paced environments, exhibiting agility in multitasking and embracing diverse responsibilities; ability to work in nuanced environments where immediate answers or solutions aren't always clear.
• Excellent written and verbal communication skills in English.
• Openness to embrace our hybrid work schedule, requiring presence in the office 3 days per week.

• Enjoy flexible paid time off options for enhanced work life balance.
• Gym & wellness allowance through our partnership with ClassPass.
• Community Outreach Days: get involved & undertake charity work or volunteer as paid days off, based on employee tenure.
• Employee assistance programs covering mental health, legal, financial, wellness, and behavior areas to ensure your overall well being.
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need.
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Sydney

2026

The sky is the limit at Meltwater.

At Meltwater, we believe that when you have the right people in the right working environment, great things happen. Our best in class technology empowers our 27,000 customers around the world to analyze over a billion pieces of data each day and make better business decisions.

Our award winning culture is our north star and drives everything we do - from striving to create an environment where all employees do their best work, to delivering customer value by continuously innovating our products - and making sure to celebrate our successes and have fun along the way.

We're proud of our diverse team of 2,300+ employees in 50 locations across 25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to reach your goals.

So, in a nutshell, that's Meltwater. We love working here, and we think you will too.

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.