Job Description

What You Will Be Doing:


  • Responding to Ad-Hoc Client Requests: Providing timely and thorough responses to ad-hoc client questions and research requests using the appropriate Mintel data and insights

  • Creating Recurring Client Newsletters: Create newsletters for clients on a recurring basis in various formats using Mintel’s platforms to highlight new data and insights related to the client’s industry.

  • Collaborating: Working closely with Client Success Managers on client engagement and providing support as needed with data analysis and reporting on client usage.

  • Client Support: Working alongside other members of the Client Support team to provide support on a range of issues from subscription access problems through to customer requests for market research support.

  • Live Chat Support: Answering clients’ inquiries through live chat.

  • Client Training: Conduct virtua...

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