Client Success Internship

About the Role

We are looking for a Client Success Intern to support our day-to-day client operations. This role is ideal for students or fresh graduates who are detail-oriented, organized, and eager to learn how client success works in a fast-paced B2B fintech environment.

As an intern, you will focus on operational and recurring Client Success tasks, following clear SOPs, maintaining trackers, and assisting with simple client queries under the supervision of the Client Success team. This role provides hands-on experience in client operations, product workflows, and fintech customer management.

Responsibilities

• Respond to repetitive client inquiries via communication channels ie. WhatsApp or email using predefined templates.
• Update and maintain internal trackers (issues, response times, client status, usage monitoring).
• Perform routine checks, such as login issues, document completeness, an...