Client Success Manager

Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

Blackline Safety is hiring a Client Success Manager, to join our growing team. This role will be responsible for the retention of the customer base within an assigned book of business and will work directly with customers, distribution partners and other stakeholders, communicate with them proactively and resolve issues to ensure they are getting the most out of their investment in Blackline Safety products and services.

Responsibilities

• Renew customers service contracts through our distribution networks, preparing renewal quotes and following through to completion
• Effectively manage account renewal negotiations including creating appropr...