Client Success Manager

Client Success Manager Revenue Cycle Management (RCM) Role Overview The Client Success Manager (RCM) is responsible for driving client satisfaction, retention, and revenue growth across assigned healthcare accounts. This role serves as the primary client liaison, ensuring seamless delivery of RCM services, proactive performance management, and long-term partnership value. Key Responsibilities Client Relationship & Account Management Act as the primary point of contact for assigned RCM clients and serve as a trusted advisor. Build and maintain long-term client relationships to ensure high satisfaction and retention. Proactively manage client expectations, SLAs, and service delivery outcomes. Client Onboarding & Enablement Partner with internal teams to ensure smooth onboarding and transition of new clients. Conduct client training sessions on RCM workflows, platforms, and best practices to maximize adoption. Performance Monitoring & Optimization Monitor key RCM KPIs and financial metri...