Job Description

About the role

:
  • A day in the life of our client success managers typically includes working closely with other departments to ensure client satisfaction, maintaining client relationships, visiting clients in their offices, and gathering feedback. 
  • Monitor client satisfaction and engagement, proactively identifying opportunities for improvement and taking action to address issues or concerns
  • As our clients' dedicated account manager, you’ll advocate for their continued success with Nextep as a partner. 
  • Conduct regular check-ins and meetings with clients to understand their HR needs, address concerns, and provide proactive support and guidance
  • Track and report on key performance metrics, including client satisfaction, retention, and revenue growth, to measure the success of client relationships
  • Ideally, you’re a rockstar communicator, because you’ll often be the liaison between our clients and their service teams at Nextep. 

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