Client Success Manager

Now Hiring**:Client Success Manager**
Baja Roofing is looking for a seasoned **Client Success Manager** to become the warm, inviting first impression of our company. This Remote-based position is ideal for a professional with **5+ years of customer service or client relations experience** who thrives on creating meaningful connections, supporting sales, and ensuring every client feels valued from the very first call.
**Key Responsibilities**
- **First Point of Contact**: Be the voice of Baja Roofing—answer calls with professionalism, warmth, and empathy.
- **Lead Conversion**: Follow proven scripts to turn leads into scheduled appointments and ensure our conversion rates stay optimized.
- **Sales Support**: Set our sales reps up for success with strong, pre-qualified appointments so they can focus on closing.
- **Follow-Up Engagement**: Re-engage with clients after sales appointments, showing care, professionalism, and persistence.
- **Marketing Collaboration**: Pa...