Client Success Manager

Overview

Client Success Manager (Leadership Role): 100% Remote, Flexible Hours, Global Team

We’re Trialfacts. We connect patients to clinical trials, and our clients rely on us to deliver results, transparency, and confidence throughout their studies. Our leadership team plays a critical role in shaping how we serve clients, collaborate internally, and grow sustainably.

Your Job

As Client Success Manager, you are a senior, client-facing leader and a core member of the Trialfacts Leadership Team. You own client outcomes end-to-end across active clients in the US and Australia, leading the team responsible for delivery, expectation-setting, escalation management, and internal coordination.

This is not a reactive support role. You set direction, guide teams, and work proactively with clients to drive strong outcomes, consistency, and trust.

You’ll work closely with Sales, Operations, Tech, and Leadership to ensure delivery quality,...