Client Success Manager

A client success manager is exactly how it sounds — an account manager who ensures our clients are happy, taken care of, and thriving. When our clients succeed, Nextep succeeds. If you’re solutions-oriented, enjoy coming up with strategies, and love working with people, you should apply! 

About the role:

• A day in the life of our client success managers typically includes working closely with other departments to ensure client satisfaction, maintaining client relationships, visiting clients in their offices, and gathering feedback. 


• Monitor client satisfaction and engagement, proactively identifying opportunities for improvement and taking action to address issues or concerns


• As our clients' dedicated account manager, you’ll advocate for their continued success with Nextep as a partner. 


• Conduct regular check-ins and meetings with clients to understand their HR needs, address concerns, and provide proactive support ...