Client Success Manager

Overview

Objectway is seeking a Client Success Manager to join the Service Management UK team in London. In the role of Client Success Manager, you will oversee the successful delivery of key clients’ projects, ensuring they are completed on time, within scope and meet the expected quality standards. The purpose of this role is to coordinate efforts across multiple teams, including product delivery, service operations and infrastructure, to ensure smooth execution and effective hand-offs at each project phase.

• Focusing on maintaining customer satisfaction throughout the delivery phase by ensuring the product or solution meets agreed-upon requirements and quality standards.
• Ensuring that service delivery meets contractual obligations, monitoring SLAs and KPIs, and taking corrective actions when necessary.
• Supporting contract management, invoicing, and billing, ensuring transparency and alignment with agreements.
• Managing the delivery...