Job Description

Location: Mexico City, Mexico

Compensation: $2,500 USD/month

Type: Full-time

Mandatory Requirement: Native English fluency (written and verbal) - non-negotiable

About Us

We're a digital marketing agency helping businesses grow through performance-driven campaigns. We're looking for a Customer Success Manager based in Mexico City to own client relationships and ensure our customers achieve their marketing goals.

The Role

You'll be the primary point of contact for a portfolio of clients, responsible for onboarding, retention, and growth. You'll work closely with our delivery teams to ensure campaigns hit targets and clients stay happy.

What you'll do:

  • Own client relationships from onboarding through renewal
  • Run weekly/monthly client calls and QBRs
  • Monitor campaign performance and flag issues before clients do
  • Identify upsell and expansion opportunities
  • Coordinate with internal teams (paid media, SEO, creative) to resolve client requests
  • Track client health metrics and reduce churn
Requirements
  • Native English fluency (written and verbal) - non-negotiable
  • 2+ years in Customer Success, Account Management, or Client Services
  • Experience in digital marketing, advertising, or agency environment preferred
  • Strong communication skills - you can explain complex things simply
  • Comfortable with data - you can read dashboards and speak to performance metrics
  • Based in Mexico City with reliable internet and availability during US business hours (CST/EST overlap)

Nice to have:

  • Experience with GoHighLevel or similar CRM
  • Familiarity with Meta Ads, Google Ads, or SEO reporting tools
What We Offer
  • $2,500 USD/month
  • Work with US clients on interesting brands
  • Growth path into Senior CSM or Account Director roles

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