Client Success Manager

Key Responsibilities

1. Client Servicing

• Handle client/distributor queries related to PMS & AIF portfolios, transactions, funding, capital calls, and reporting.
• Provide timely responses and maintain TAT across all communication channels.
• Track and close service requests through CRM/service desk systems.

1. Funding, Capital Calls & Confirmations

• Track PMS funding and AIF commitment receipts.
• Share investment confirmations, capital call notices, distribution updates, and payout confirmations.
• Follow up on pending capital calls or failed payouts.

1. Reporting & Statements

• Disseminate PMS monthly/quarterly statements, gain reports, trade summaries, and fee summaries.
• Share AIF quarterly reports, capital account statements, and contribution/commitment trackers.
• Coordinate with fund accounting for any report clarifications or corrections.

1. Transaction & Operations Coordination

• Monitor transaction status for PMS trades, STPs and AIF unit allotments/distributions.
• Liaise with internal teams to resolve escalations and ensure smooth processing.

1. Compliance & Documentation

• Maintain accurate communication records and audit-ready documentation.
• Ensure servicing activities comply with SEBI PMS & AIF regulations and internal SOPs.

1. Skills & Competencies

• Strong communication and client-handling ability.
• Good understanding of PMS/AIF processes, capital markets, and regulatory framework.
• High accuracy, attention to detail, and problem-solving mindset.
• Proficient in MS Excel and CRM/service desk tools.