Client Success Manager (NuORDER)

Client Success Manager (CSM)

We’re looking for a Client Success Manager (CSM) to join our Client Success team in the Enterprise Retail division. This role is pivotal in driving customer retention, expanding revenue through identifying opportunities for upsells and cross‑sells, and ensuring strong product adoption and engagement across the customer lifecycle.

What You’ll Be Doing

• You’ll operate as a strategic partner to customers, ensuring a seamless transition, adoption, and long‑term success with NuORDER by Lightspeed’s solutions.
• Own Product adoption and Customer Retention for retail partnerships in the NOAM region.
• Collaborate with sales and pass leads to try to convert brands that are leveraging the platform complimentary through the retail partnership program to paying customers.
• Manage multi‑brand retailers and their brands, guiding customers through the full lifecycle—from onboardin...