Client Success Manager

Key Responsibilities

• Provide accurate and timely client support services, ensuring a high level of professionalism and competence in every interaction.
• Cultivate positive and productive relationships with clients through frequent calls and visits, strengthening connections and understanding their evolving needs.
• Analyze and resolve service issues promptly, keeping both client and management informed about complex issues and their resolutions.
• Contribute to the growth of clients' businesses by identifying new opportunities and promoting all relevant services offered by Support Services Group (SSG).
• Manage MSA/SOW commitments to ensure alignment with contractually agreed terms and SLAs, ensuring accurate invoicing and timely approvals.
• Foster a client-focused working environment within the team, working in compliance with company policies and procedures.
• Identify and develop new business opportunities with client c...