Client Success Manager

Client Success Manager – Municipal Courts

The Client Success Manager is responsible for proactive relationship management with an assigned client base of municipal courts, ensuring continuous improvement goals are met, critical issues are addressed, and exceptional service is delivered throughout the client lifecycle. The ideal candidate is a driven professional with a proactive, positive “get it done” attitude and a diverse mix of skills in communication, account management, analytics, project management, process improvement, and customer service. Experience working with municipal courts or local government agencies is highly preferred.

Responsibilities

• Proactively communicate and collaborate with assigned municipal court clients to understand and analyze their needs, current statuses, and ongoing challenges, ensuring alignment with their operational and strategic goals.
• Coordinate cross-functional resources (Support, Sales, Development, Pr...