Client Success Manager (Remote)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Client Success. As a critical member of the Client Success Department, this role drives revenue growth and client retention by managing a team dedicated to creating impactful relationships. The Manager will ensure clients maximize their use of services while implementing strategies to enhance client satisfaction. You will play a vital role in shaping the client's journey and ensuring the success of high-value accounts, which is essential for sustaining the organization’s growth and reputation.

Accountabilities

• Lead the Client Success team to maintain and enhance client relationships.
• Track and report on recurring revenue goals and client engagement metrics.
• Implement processes to improve client retention and promote software usage.
• Serve as an escalation point for complex client issues.
• Build and nurture high-...