Client Success Manager

Thrive is a NextGen global technology outsourcing provider that empowers small and mid-market organizations to transform their technology into a strategic advantage. Offering a breadth of services from AI and cybersecurity to cloud, compliance, and traditional MSP/MSSP solutions, Thrive's team of seasoned experts develop strategies that standardize, scale, and automate technology to achieve outsized ROI. From advisory services to a 24×7×365 SOC and NOC, Thrive provides end-to-end IT and cybersecurity management so clients can focus on innovation and growth.

Position Overview:
The Client Success Manager serves as a trusted advisor, ensuring client satisfaction, supporting retention, and alignment with business objectives. This role combines operational relationship management and coordination, to play a key role in delivering measurable outcomes.

Primary Responsibilities:

• Manage day-to-day client success KPIs within assigned client base, including ...