Client Success Manager

Job Details
Client
DoorDash
Title
Sales Ops I
Location
RE, USA, NY, NYC METRO
Description
Client Success Manager Location: Remote / Hybrid Preferred - Remote + In-Office (NYC, San Fran, Chicago) As a Client Success Manager you will work primarily with our wide variety client base, ranging from SMB to Enterprise/Strategic. During the customer's onboarding experience you will analyze their unique use cases, consult on best practices, and offer a best in class training and implementation experience. This role requires working cross functionally with multiple stakeholders such as marketing, finance, and engineering. You will report to the Manager, Sales Ops, sitting under S&O Manager-Client Success and Admin Platform within the Doordash for Business organization. Once our offices reopen, we expect this role to be hybrid with some time in-office and some time remote. You're excited about this opportunity because you will...
• Drive cross-functional engagement to ensure a best-in-class onboarding experience.
• Serve as Customer Advocate by representing the customer's voice for our product, growth, operations, and leadership teams.
• Help shape the vision and strategy for our customers' implementation at DoorDash for Business.
• Set our customers up for success, driving enrollment and activation for a meaningful impact on gross revenue.
• Develop and nurture relationships with a prominent customer base, including many Fortune companies.
• Join our highly motivated team at a time of rapid growth and exciting scale initiatives. Skills and Requirements:
• You have experience training/onboarding
• You have + years of Client Success Management, Sales or Account Management
• You have excellent performance management skills
• You are adept at project management
• You enjoy fast, ambiguous environments that do not yet have comprehensive structure or clear roles and responsibilities
• You bias to action and proactively fill opportunities and gaps
Classification
TAC: Temporary Agency Worker
Remote Work Address
-
Remote Address Time Zone
-
Holiday Schedule
-
Work Schedule
-
Start Date
Sep ,

End Date
Dec ,

Workday Access - Posting
Yes

Business Need
Increase in Workload

Primary Hours
First Shift

Allow for Remote
Yes but Onsite Preferred

Requisition Process Type
Standard

Job Posting Rejected by PMO
N/A

Job Posting SLA Classification
Professional

Laptop
Yes

Requisition Reason
Original|Open Position

Intake Call Completion Date