Client Success Manager

Overview

The Client Success Manager is a key member of Buyerlink’s Client Success team. They identify high-value opportunities with existing advertising clients. The Client Success Manager fosters a client portfolio and is the go-to contact for anything related to their client accounts. Industry experience in lead generation or digital marketing is an asset, but not required. Our Client Success team is happy to train and develop team members for long-term success in the role and in our organization. This is an in-office role located at the Victoria, BC office near Uptown.

What you’ll do

• Meet and exceed monthly targets and KPIs, including account growth and churn management.
• Build and maintain strong relationships with current clients (via phone, IM, email and potential travel).
• Pitch current clients on new growth opportunities.
• Digest client data and feedback to the team in an organized manner.
• Monitor client repor...