Client Success Specialist

Overview

A fast-growing B2B SaaS company in the enterprise customer lifecycle and workflow automation sector, focused on driving product adoption, reducing churn, and accelerating account expansion for North American customers. We operate a remote-first support and success organization that partners with Sales, Product, and Engineering to deliver measurable outcomes for clients.

Responsibilities

Role: Customer Success Specialist (Remote - Canada)

• Own onboarding for assigned mid-market accounts: craft launch plans, run trainings, and ensure time-to-value milestones are met.
• Drive active product adoption by building tailored success plans, monitoring usage signals, and executing targeted engagement campaigns.
• Manage renewals and upsell motions: coordinate internal stakeholders, prepare business reviews, and negotiate terms to maximise retention and expansion.
• Serve as primary client advocate for operational iss...