Job Description
About Our Client
Our client is a small-sized company operating in the Technology & Telecoms industry, providing innovative services to their customers. They are committed to delivering high-quality solutions and maintaining strong relationships with their clients.
Job Description
Client Success Lead
Role Summary
The Client Success will own the end-to-end client support and success function, ensuring clients achieve maximum value from the product. This role is client-facing and works closely with Product Managers, Engineering, and Leadership to deliver proactive support, manage escalations, and build a scalable client success team.
Key Responsibilities
*Own client success operations across self-serve support, L1 support, expert escalation, and leadership escalation paths.
*Act as the primary client-facing lead for complex queries, incidents, and relationship management.
*Ensure timely resolution of issues while proactively driving adoption, understanding, and ...
Our client is a small-sized company operating in the Technology & Telecoms industry, providing innovative services to their customers. They are committed to delivering high-quality solutions and maintaining strong relationships with their clients.
Job Description
Client Success Lead
Role Summary
The Client Success will own the end-to-end client support and success function, ensuring clients achieve maximum value from the product. This role is client-facing and works closely with Product Managers, Engineering, and Leadership to deliver proactive support, manage escalations, and build a scalable client success team.
Key Responsibilities
*Own client success operations across self-serve support, L1 support, expert escalation, and leadership escalation paths.
*Act as the primary client-facing lead for complex queries, incidents, and relationship management.
*Ensure timely resolution of issues while proactively driving adoption, understanding, and ...
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