Client Success Support

Client Success Lead

Role Summary

The Client Success will own the end-to-end client support and success function, ensuring clients achieve maximum value from the product. This role is client-facing and works closely with Product Managers, Engineering, and Leadership to deliver proactive support, manage escalations, and build a scalable client success team.

Key Responsibilities

.Own client success operations across self-serve support, L1 support, expert escalation, and leadership escalation paths.

.Act as the primary client-facing lead for complex queries, incidents, and relationship management.

.Ensure timely resolution of issues while proactively driving adoption, understanding, and trust in product outputs.

.Define and manage SLAs, prioritization, and escalation frameworks...