Client Success Tools Administrator

Responsibilities

• Gainsight Administration or similar tool (i.e. ChurnZero, Totango, Custify, Planhat, Vitally, HubSpot, etc.): Serve as the primary system administrator for the Gainsight platform. Handle all aspects of configuration, including creating and managing rules, playbooks, surveys, journey orchestrator, reports, and dashboards.
• System Optimization: Proactively identify opportunities to improve and enhance the Gainsight environment. Implement and test new features and functionalities to support the evolving needs of the Client Success team.
• Data Management & Integrity: Manage the integration of Gainsight with our Microsoft Dynamics 365 CE and other data sources. Ensure data accuracy, build and maintain data models, and troubleshoot any data-related issues to maintain a single source of truth. Take ownership of our Power BI reports.
• User Support & Enablement: Provide training and ongoing support...