Client Support Advisor

We're Hiring: Client Support Advisor

Location: Manchester
Type: Full-time, Permanent

Are you a customer service superstar ready for your next challenge?

Join our fabulous team and make a real impact We're looking for someone who's passionate about delivering outstanding service while keeping things friendly and professional.

What You'll Be Doing

You'll be the heartbeat of our FM Helpdesk (experience here is a bonus, not a must):

Delivering top-tier service to clients and contractors
Building strong relationships across the business
Managing emails and calls with confidence
Handling queries and assigning jobs efficiently
Chasing up outstanding tasks
Keeping systems updated for full transparency
Ensuring maintenance is processed on time
Communicating daily with contractors
Challenging unnecessary call-outs
Collaborating with site managers and engineers
Working to meet business KPIs
Maintaining prof...