Job Description
Job Description:
**Role Summary/Purpose:**
The **Client Support** **Analyst** will serve as a technical point-of-contact between Synchrony technology organizations and clients' and technology partners' technical team to provide support for the Health & Wellness platform. Reporting to the VP, Client Support Lead, the primary focus of the role will be adherence to clients' contractual service level agreements (SLAs) with responsibilities to include monitoring, assessing, and communicating metrics related to Synchrony's authorization process specific to system availability, authorization timeliness and any outages, whether planned or unplanned. Other responsibilities will include providing technical support of payment and financing solutions with clients and technology partners in all Health & Wellness industries; log, triage, and resolve technical support incidents reported to Synchrony by either the client/partner or internal stakeholders.
**_Our Way of Wo...
**Role Summary/Purpose:**
The **Client Support** **Analyst** will serve as a technical point-of-contact between Synchrony technology organizations and clients' and technology partners' technical team to provide support for the Health & Wellness platform. Reporting to the VP, Client Support Lead, the primary focus of the role will be adherence to clients' contractual service level agreements (SLAs) with responsibilities to include monitoring, assessing, and communicating metrics related to Synchrony's authorization process specific to system availability, authorization timeliness and any outages, whether planned or unplanned. Other responsibilities will include providing technical support of payment and financing solutions with clients and technology partners in all Health & Wellness industries; log, triage, and resolve technical support incidents reported to Synchrony by either the client/partner or internal stakeholders.
**_Our Way of Wo...
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