Client Support & Documentation Specialist

Role Overview

We are seeking a proactive Client Support & Documentation Specialist to provide expert support for users of our real estate software. This role focuses on troubleshooting customer issues, creating helpful documentation, and assisting users in mastering our platform's features.

Key Responsibilities

• Gain deep knowledge of our AI‑powered software and its features
• Manage customer inquiries and provide timely, professional responses
• Troubleshoot issues and offer clear solutions to customers
• Create and maintain user manuals, FAQs, and video tutorials
• Produce screen‑recording videos to demonstrate workflows
• Review customer inquiries to improve existing documentation
• Collaborate with the development team on technical issues
• Track customer support tickets and interactions
• Help refine customer service processes and improve the user experience
• Ensure all ...