Client Support Engineer (Tier 2)

Title :

• Client Support Engineer (Tier 2) Reporting to : Senior Manager of Client Support Location : Remote - Candidates located in the Eastern or Central time zones are preferred Opportunity : Join our centralized Support team, providing issue resolution to clients across our portfolio of products.


• In this role you will play a key role as a Client Support Engineer on an effective, efficient, and highly customer-service oriented team.
• This role is responsible for supporting escalations from the Help Desk, working independently and with engineers to address client requests.

It requires a balance of customer service skills, technical knowledge of the system, ingenuity, and problem-solving abilities.   Responsibilities :

• Collaborate with internal and external customers to collect requirements and clearly document problem statements related to the hardware and software Leverage your knowledge of the software a...