Client Support Officer

Role Description

This is a part-time remote role for a Client Support Officer at Amazon KDP. The Client Support Officer will be responsible for assisting and supporting clients in navigating the Kindle Direct Publishing (KDP) platform. Key responsibilities include responding to customer inquiries, providing technical support, identifying and resolving issues, and ensuring a high level of customer satisfaction. The role may also involve compiling feedback to help improve services and processes.

Qualifications

• Strong interpersonal skills and proven ability to build positive relationships with clients
• Excellent analytical skills to diagnose issues and recommend effective solutions
• Exceptional communication abilities, both written and verbal
• Experience in customer service and providing user support
• Technical support skills to assist clients with platform-related challenges
• Ability to work independently, manage priori...