Job Description
Operator, Client Support Level 2 (Region)
The Client Support Operator Level 2 provides advanced technical support, assisting customers with more complex issues beyond Level 1 troubleshooting. This role involves diagnosing technical problems, collaborating with internal teams, and ensuring timely resolution while maintaining high customer satisfaction. The position offers flexible working hours, with occasional weekend shifts, ensuring continuous support while maintaining work-life balance.
Key Responsibilities:
Provide second-level technical support via email & chat, handling escalations from Level 1.
Diagnose and troubleshoot into more advanced tickets.
Collaborate with Level 3 support, engineering, and product teams to resolve complex cases.
Maintain detailed docum...
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