Job Description
**Penn State Health** - **Penn State Health Corporation**
**Location:** US:PA: Hershey
**Work Type:** Full Time
**FTE:** 1.00
**Shift:** Varied
**Evening Shift Differential:** $2.00/hour
**Night Shift Differential:** $2.50/hour
**Hours:** Varied
**SUMMARY OF POSITION:**
Under immediate direction of the Technical Support Center Manager or a more senior Client Support Representative Intermediate, ensure the timely intake, processing, and triage of requests for customers. Responsibilities include: provide analysis and utilize troubleshooting techniques to resolve a high percentage of first, second, and some third line support issues related to PC software and hardware; institutionally supported software; telecommunications; networking; operating system(s); and server management related problems thus achieving and maintaining departmental service level objectives and internally define performance metrics.
**MINIMUM QUALIFICATIO...
**Location:** US:PA: Hershey
**Work Type:** Full Time
**FTE:** 1.00
**Shift:** Varied
**Evening Shift Differential:** $2.00/hour
**Night Shift Differential:** $2.50/hour
**Hours:** Varied
**SUMMARY OF POSITION:**
Under immediate direction of the Technical Support Center Manager or a more senior Client Support Representative Intermediate, ensure the timely intake, processing, and triage of requests for customers. Responsibilities include: provide analysis and utilize troubleshooting techniques to resolve a high percentage of first, second, and some third line support issues related to PC software and hardware; institutionally supported software; telecommunications; networking; operating system(s); and server management related problems thus achieving and maintaining departmental service level objectives and internally define performance metrics.
**MINIMUM QUALIFICATIO...
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