Client Support Representative

AJ Madison, a leading Appliance retailer, is looking for a seasoned Client Suppiort Representative to support our existing and growing clientele.

Client Suppiort Representative will liaise cross-departmentally to provide critical, strategic support services to our sales staff throughout the lifecycle of our customer’s appliance purchasing experience

Responsibilities include, and are not limited to:

•Support and provide immaculate service to customers in person

•Provide timely and accurate information to customer inquiries in a fast-paced environment

•Build rapport with customers and engage with them in an inviting, friendly, and professional manner

•Process customer orders and changes, according to corresponding policies and procedures

•Complete precise data entry

•Escalate unresolved issues in a timely manner, following policies and procedures

•Research required information using all available resou...