Client Support Specialist

ESSENTIAL FUNCTIONS

• Triage Zendesk tickets from assigned clients.
• Troubleshoots and resolves Zendesk tickets for assigned clients, escalating to product or engineering team as needed.
• Assists in Modules, Setups, and Implementation for assigned clients.
• Works closely with Account Manager to share client needs, goals, and issues for resolution.
• Acts as main point of contact for client issues, escalating to appropriate parties as needed.
• Performs other duties as assigned.

STANDARD EXPECTATIONS

• Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
• Communicates clearly and effectively in both verbal and written communication.
• Develops constructive and cooperative working relationships with others and maintains them over time.
• Encourages and builds mutual trust, re...