Job Description
Job Description
**Job Purpose**
ICE Data Analytics has a unique opportunity for a full-time Client Support Specialist to join a team responsible for providing high quality, professional services in support of various Fixed Income Analytics platforms.
**Duties and Responsibilities**
+ Support and monitor customer specific processing with accuracy and diligence to ensure users are able to maximize use of the various fixed income desktop products
+ Performs other duties such as coverage analysis for prospective clients, process sample/demo portfolios and generate reports as requested
+ Analyze, research, and respond to client queries in fast paced environment via phone, email and chat in a professional manner
+ Maintain regular contact with internal stakeholders to ensure exceptional customer service is provided
+ Work closely with various team such as Product, Quality Assurance...
**Job Purpose**
ICE Data Analytics has a unique opportunity for a full-time Client Support Specialist to join a team responsible for providing high quality, professional services in support of various Fixed Income Analytics platforms.
**Duties and Responsibilities**
+ Support and monitor customer specific processing with accuracy and diligence to ensure users are able to maximize use of the various fixed income desktop products
+ Performs other duties such as coverage analysis for prospective clients, process sample/demo portfolios and generate reports as requested
+ Analyze, research, and respond to client queries in fast paced environment via phone, email and chat in a professional manner
+ Maintain regular contact with internal stakeholders to ensure exceptional customer service is provided
+ Work closely with various team such as Product, Quality Assurance...
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