Job Description
Job Description
Job Purpose
The Client Support Specialist I acts as a subject-matter expert and product specialist to provide technical and business support to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist I endeavors to deliver complete resolutions in a timely and consistent manner to address our customers' questions, concerns, and errors encountered in their use of, and interaction with ICE Mortgage Technology product and services within their business.
Products supported include: Claims and Invoicing
Responsibilities
Job Purpose
The Client Support Specialist I acts as a subject-matter expert and product specialist to provide technical and business support to our customer base utilizing ICE Mortgage Technology products, services, platform technologies, and workflows. The Client Support Specialist I endeavors to deliver complete resolutions in a timely and consistent manner to address our customers' questions, concerns, and errors encountered in their use of, and interaction with ICE Mortgage Technology product and services within their business.
Products supported include: Claims and Invoicing
Responsibilities
- Develop and effectively apply learned technical and domain expertise to assist customers and team members in the intended and proper use of Ice Mortgage Technology software solutions.
- Resolve problems reported by the customer in a timely manner with minimal assistanc...
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