Client Support Specialist

Job Description
Job Purpose
ICE Data Services is looking for a dynamic Client / Product Support Specialist to join our team. The position is an integral part of our front-line support team focused on market data products. The ideal candidate will have a mix of strong technical skills and client facing experience.
Responsibilities
Provide exceptional overall client experience to clients using time-sensitive, mission critical applications.
Research, diagnose and respond to client inquiries in an expeditious, thorough and professional manner. This includes both reactive as well as proactive customer support.
Thoroughly diagnose technical problems and communicate solutions to customers.
Demonstrate a strong sense of ownership for customer issues, show empathy, and keep the customer informed on the status of all open requests.
Gain a deep understanding of ICE Data Services market data products, architecture and customer base.
Deep involvement of production monitor...