Job Description
Job Summary
The Client Tech Specialist provides comprehensive onsite technical support during the statewide implementation of the eCourts, the Judicial Branch’s new case management system. This role supports approximately % of court locations across the state, assisting clerks of court with system use, troubleshooting, and training. The ideal candidate combines strong technical knowledge with exceptional customer service and communication skills, guiding judicial staff through complex technology changes with professionalism and patience. Key Responsibilities The Client Tech Specialist serves as the primary point of contact for technology support and services during eCourts implementations. Responsibilities include providing desktop support, troubleshooting user issues, answering general system and environment questions, and delivering instruction using written training materials and court knowledge bank resources. This role documents all work for f...
The Client Tech Specialist provides comprehensive onsite technical support during the statewide implementation of the eCourts, the Judicial Branch’s new case management system. This role supports approximately % of court locations across the state, assisting clerks of court with system use, troubleshooting, and training. The ideal candidate combines strong technical knowledge with exceptional customer service and communication skills, guiding judicial staff through complex technology changes with professionalism and patience. Key Responsibilities The Client Tech Specialist serves as the primary point of contact for technology support and services during eCourts implementations. Responsibilities include providing desktop support, troubleshooting user issues, answering general system and environment questions, and delivering instruction using written training materials and court knowledge bank resources. This role documents all work for f...
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