Job Description
What you'll be doing...
As Clienteling Manager, you will be the first point of contact for high-net-worth individuals (HNWI) and key luxury partners. Acting as a trusted host and connector, you will deliver a highly personalised hospitality experience while driving loyalty, engagement and commercial growth.
Championing an exceptional, personalised guest experience across all touchpoints.Promoting premium in-centre services such as Personal Shopping, Concierge, Premium Parking, Guest Lounge and Shopping Services.Driving guest spend, retention and loyalty through in-person engagement and thoughtful follow-up.Leading and supporting the Personal Shoppers team, setting the standard for luxury service delivery.Building rich, detailed HNWI guest profiles to unlock tailored experiences and commercial opportunities.Managing the end-to-end client gifting journey, from concept to delivery.
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