Clienteling Manager

McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 23 designer outlets in 8 countries.

What you’ll be doing…

As Clienteling Manager, you will be the first point of contact for high-net-worth individuals (HNWI) and key luxury partners. Acting as a trusted host and connector, you will deliver a highly personalised hospitality experience while driving loyalty, engagement and commercial growth.

• Championing an exceptional, personalised guest experience across all touchpoints.
• Promoting premium in-centre services such as Personal Shopping, Concierge, Premium Parking, Guest Lounge and Shopping Services.
• Driving guest spend, retention and loyalty through in-person engagement and thoughtful follow-up.
• Leading and supporting the Personal Shoppers team, setting the standard for luxury service del...