Clinic Manager

The Role:

Responsibilites:

• Oversee day-to-day operations of the clinic, ensuring smooth workflow across departments.
• Ensure compliance with company protocols, SOPs, and quality standards.
• Manage clinic resources efficiently, including consumables, equipment, and maintenance needs.
• Coordinate with the procurement team for timely availability of medicines, consumables, and other supplies.

Client Relationship & Customer Service:

• Ensure a positive client experience through effective communication and problem-solving.
• Address client feedback, complaints, and escalations promptly and professionally.
• Monitor front desk activities for appointment scheduling, billing, and client engagement.

Team Management & HR Coordination:

• Supervise clinic staff, including veterinarians, nurses, front desk executives, and support staff.
• Conduct regular team meetings, tr...