Job Description
Job Title: Clinic PC / MAC Desktop Support Technician (NEI-7)
Location: Bethesda, MD
CyberData Technologies is seeking a reliable and detail-oriented PC / MAC Desktop Support Technician to provide comprehensive IT support for both Windows and Mac environments in an NIH FISMA-HIGH Clinic Environment. The ideal candidate will possess strong technical expertise, excellent customer service skills, and the ability to address and resolve a wide range of hardware and software issues efficiently. This role plays a critical part in maintaining operational excellence and ensuring a seamless user experience for end-users.
Responsibilities:
· Administer and maintain endpoint systems using enterprise management tools such as KACE SMA and Microsoft Intune.
· Identify, assess, and remediate security vulnerabilities using Tenable Nessus and other vulnerability management tools.
· Manage incidents, service reques...
Location: Bethesda, MD
CyberData Technologies is seeking a reliable and detail-oriented PC / MAC Desktop Support Technician to provide comprehensive IT support for both Windows and Mac environments in an NIH FISMA-HIGH Clinic Environment. The ideal candidate will possess strong technical expertise, excellent customer service skills, and the ability to address and resolve a wide range of hardware and software issues efficiently. This role plays a critical part in maintaining operational excellence and ensuring a seamless user experience for end-users.
Responsibilities:
· Administer and maintain endpoint systems using enterprise management tools such as KACE SMA and Microsoft Intune.
· Identify, assess, and remediate security vulnerabilities using Tenable Nessus and other vulnerability management tools.
· Manage incidents, service reques...
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