Job Description
Roles and Responsibilities:
- Diagnose and troubleshoot intricate issues in CLM platforms (Ironclad, Agiloft, Icertis, Sirion, DocuSign).
- Implement advanced configurations in CLM systems, ensuring accuracy and alignment with business needs.
- Manage changes to the platform following established change management processes.
- Identify and resolve data integrity issues to ensure accurate and consistent data.
- Provide advanced user guidance and support to internal stakeholders.
- Develop and maintain a comprehensive knowledge base for CLM platform issues and best practices.
- Perform updates such as agreement expiry dates, notification updates, help text creation, workflow approvals, rules updates, and user management in notification workflows.
- Collaborate with Legal, Procurement, IT, and Operations teams to gather requirements and optimize contract management processes.
- Communicate project updates effecti...
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