CLM Implementation Specialist

Job Title:– Docusign CLM Implementation Consultant

Location:- LTIM Pan India

Job Description:-

Role Summary

Provide hands-on configuration and implementation of DocuSign CLM along with AMS support. Responsible for day-to-day issue resolution, minor enhancements, and ensuring system stability.

Key Responsibilities

- Configure CLM workflows, templates, clause libraries, and approval rules based on requirements.

- Support data migration activities including mapping, validation, and reconciliation.

- Manage AMS tasks such as incident resolution, minor enhancements, and system monitoring.

- Assist with quarterly upgrades, perform regression testing, and prepare release documentation.

- Maintain configuration documents, SOPs, and user guides for operational readiness.

- Collaborate with onshore architect and business analysts to ensure alignment and compliance.

- Ensure all changes follow governance and approval processes while maintaining audit readiness.

Required Skills

- 5–8 years in enterprise applications;
2+ years in CLM implementation/support.

- Hands-on experience in CLM configuration and troubleshooting.

- Familiarity with AMS processes and ticketing tools (e.G., ServiceNow).

- Strong problem-solving and communication skills.

Preferred Certifications

- DocuSign CLM Specialist

- ITIL Foundation

Tech & Environment

- Platforms: DocuSign CLM + DocuSign eSignature

- Integrations: Salesforce, SAP/Ariba, Workday, NetSuite, MS Dynamics, ServiceNow, IdP/SSO

- Methods: Agile/Scrum, ITIL v4, DevSecOps, CI/CD (Azure DevOps/GitHub Actions)

- Compliance: GDPR, SOC2, ISO27001;
data retention, encryption, audit trails

Nice-to-Have Domain Experience

- Legal Ops, contract risk/compliance, procurement sourcing, sell-side (MSA/SOW) and buy-side (NDA/MSA/PO)

- Playbook authoring and clause library governance

- AI-assisted clause extraction or obligation tracking (vendor tools or CLM features)

Soft skills

Clear communication, customer empathy, documentation discipline, on-call readiness.