CLM (WFO) - Night Shift

About Bhanzu

Bhanzu is a fast-growing Math EdTech company offering online live classes and games. Founded by Neelakantha Bhanu Prakash, the world's fastest human calculator and mental math Olympic gold medalist, Bhanzu aims to eliminate math phobia globally.

We are looking for a Customer Lifecycle Manager (CLM) to work in our Customer Experience team. The CLM will serve as Relationship Manager for a Bhanzu enrolled parent and will be responsible to support them throughout their child's Bhanzu journey. 

Responsibilities:

➔ Act as a single point of contact and be the face of Bhanzu support for the customers

➔ Respond to customer queries in a timely and accurate way, via phone, email or chat

➔ Proactive outbound calling to build rapport with the customers

➔ Identify customers' needs and requirements and propose suitable solutions quickly and efficiently by coordination with...