Job Description
**We help the world run better**
**About the team**:
Our team consists of +25 talented professionals, working globally across Mexico and India. We pride ourselves on having a diverse team with different levels of expertise, combining technical and operational delivery experts to provide comprehensive solutions.
**What you'll do**:
As Operations specialist you are responsible for:
- Ensuring Day to Day quality service delivery
- Defining and tracking various service KPI and SLA’s
- De-escalating the running escalations
- Working towards automating various day to day operational tasks
- Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA
- Handling the OnCall duty
- Process improvement on the daily operational activities
- Driving the projects and programs
- Able to coordinate and orchestrate the work between the teams
- Strong collaboration with other units within and outside ECS units
**What you'll brin...
**About the team**:
Our team consists of +25 talented professionals, working globally across Mexico and India. We pride ourselves on having a diverse team with different levels of expertise, combining technical and operational delivery experts to provide comprehensive solutions.
**What you'll do**:
As Operations specialist you are responsible for:
- Ensuring Day to Day quality service delivery
- Defining and tracking various service KPI and SLA’s
- De-escalating the running escalations
- Working towards automating various day to day operational tasks
- Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA
- Handling the OnCall duty
- Process improvement on the daily operational activities
- Driving the projects and programs
- Able to coordinate and orchestrate the work between the teams
- Strong collaboration with other units within and outside ECS units
**What you'll brin...
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