Job Description
Managed Services Cloud Engineer – L3 - Kochi
We are looking for an experienced Managed Services Cloud Engineer (L3) to join our team and provide advanced operational support for enterprise cloud environments.
Experience: 4–7 Years
Working Model: 24×7 rotational support
Shift Support: During major incidents
Role Objective
Provide expert-level operational support by resolving escalated incidents, leading major incident bridges, ensuring SLA adherence, and driving platform improvements across customer cloud environments.
Key Responsibilities
✅ Own and resolve P1 / critical incidents
✅ Lead major incident calls and technical decision-making
✅ Perform deep RCA and implement corrective actions
✅ Review cloud architectures for reliability, scalability, and security
✅ Drive automation & continuous improvement
✅ Mentor L1/L2 engineers and define technical standards
Technical Skills Required
✔ Strong experience in Managed Services / Enterprise Operati...
We are looking for an experienced Managed Services Cloud Engineer (L3) to join our team and provide advanced operational support for enterprise cloud environments.
Experience: 4–7 Years
Working Model: 24×7 rotational support
Shift Support: During major incidents
Role Objective
Provide expert-level operational support by resolving escalated incidents, leading major incident bridges, ensuring SLA adherence, and driving platform improvements across customer cloud environments.
Key Responsibilities
✅ Own and resolve P1 / critical incidents
✅ Lead major incident calls and technical decision-making
✅ Perform deep RCA and implement corrective actions
✅ Review cloud architectures for reliability, scalability, and security
✅ Drive automation & continuous improvement
✅ Mentor L1/L2 engineers and define technical standards
Technical Skills Required
✔ Strong experience in Managed Services / Enterprise Operati...
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