Cloud Engineer

How You’ll Make a Difference

Incident & Alert Handling

• Serve as the first cloud support contact for incidents escalated by DC Operations / CSM Ops.
• Acknowledge, validate, classify, and log incidents based on severity and business impact.
• Execute predefined Standard Operating Procedures (SOPs) for common alerts and known issues.
• Escalate SEV1/SEV2 incidents to L2 Cloud Engineers and CSM Ops as per the escalation matrix.
• Implement minor configuration changes and patches. Analyze performance metrics to identify potential bottlenecks.
• Collaborate with L3/Application Support/CSM teams on post-incident reviews and problem management.

Advanced Incident Management

• Act as the primary technical responder for escalated incidents from L1.
• Perform deep-dive root cause analysis for Huawei and AWS clou...