Job Description

### Your Task#### Responsibilities* **2nd-Level Incident Management:** Handle and resolve incidents escalated from first-line support, conduct root cause analysis, and implement solutions* **Problem Management:** Identify recurring issues and develop long-term solutions, collaborating with compute automation developers to enhance automation processes* **Interface Collaboration:** Work closely with first-line support, DT-ISP, FOPS, and automation developers to ensure smooth operation and problem resolution* Contribute to enhancing service quality and strengthening the innovation of cloud services* Operate within the Telco as a Platform (TaaP) framework built on a proprietary layered cloud### Your ProfileWe are looking for a qualified **Cloud Infrastructure Specialist** with strong technical expertise in compute infrastructure, monitoring tools, and network skills to handle 2nd-level incident management and problem resolution in a telecommunications environment.#### Must Have Skills* Str...

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